Goods once sold will not be taken back unless prior written consent of DECON LIGHTING is obtained.

if situation arise wherein genuine error is made by the User in identifying the required merchandise, the User may contact DECON LIGHTING and request change in the merchandise for which order is placed. However, such requests will not be entertained if the order has already been processed and, or the merchandise has been shipped to the User.

DECON LIGHTING reserves the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by DECON LIGHTING and accept the decision as so decided by DECON LIGHTING.

However, in case DECON LIGHTING receives a cancellation notice and where the order has not been processed or shipment made, DECON LIGHTING may accept the reasons submitted by the ordering User for cancellation of the order. In such cases, DECON LIGHTING will refund the amount. However, in the situation of a monetary loss is being incurred by DECON LIGHTING due to the cancellation of the User ordered item, DECON LIGHTING would deduct a sum of upto 30% of the order value towards processing/restocking charges.

There is no refund policy for the amount. if the unit is defective we offer to replace the unit.